Shakespeare Transport has decades of experience serving its clients – big and small – with a complete transport solution that has been developed over those years.
Moving freight both day & night through an operation run by an experienced team of transport professionals dedicated to providing an excellent personalised service which meets all it customers requirements.
The Challenge
Shakespeare wanted to consolidate their communications solutions and work with a single provider to manage all of their communications requirements. They required low cost mobile and fixed-line communications between the depot, vehicle drivers, customers and suppliers. They also wanted to reduce paperwork and increase management controls over communications spend through electronic billing and management tools.
The Solution
By changing providers MoCo were able to eradicate a significant proportion of Shakespeare’s mobile call spend by negotiating free calls between their own mobiles.
Having successfully managed this transition, Shakespeare then transferred their landline line rental and call charges over to one of MoCo’s other strategic partners, Chess Telecommunications, thereby eradicating minimum call and connection charges, whilst offering a vastly more competitive pence-per-minute rate than the incumbent.
The transition of providers was completely smooth and resulted in zero downtime for the mobile and fixed-line communications of the business.
The Benefits
Due to the eradication of call charges between their own mobile phones, Shakespeare are now spending less on their mobile phone charges. This equates to around 25%.
With no minimum call or connection charge, and low pence per minute rate to landlines and mobiles, Shakespeare’s outbound call charges have reduced by around 30%.
Line rental charges have also been reduced by 10% over BT’s standard retail rates.
Electronic billing means that a single-sheet invoice is received every month to confirm the direct debit payment, and a detailed itemization is available via an electronic billing platform which fully itemises all calls, and reports most expensive calls, frequently dialed-numbers etc.
Next Steps
With fuel prices rising, and diesel accounting for a huge proportion of Shakespeare Transport’s overheads, MoCo and Shakespeare are now working together to reduce their overall fuel spend.
Although a number of solutions have been looked at, the need to have full integration with the vehicle’s existing engine management system, giving real-time feedback of fuel usage both to the driver and web-based reporting tool, and this is due to be implemented. By incentivising drivers to drive more efficiently, both in terms of the fuel used and the wear-and-tear placed on the vehicle, savings of between 10 and 20% will be achieved.